Refund policy

Last updated: October 9, 2026

Every Velaire order is covered by our 90-Day Guarantee. If something isn't right, email support@velairebeauty.com with your order number and we'll make it right.

1. We help first

Most issues are solved without a return. When you contact us, we'll first try to fix the problem with you, for example with application tips or a free shade exchange if your shade isn't the right match.

2. Not happy? Your options within 90 days of delivery

Opened or used products: Trying the product is part of finding out if it's right for you, so an opened or used stick does not void your guarantee. You keep the product and we refund 50% of the price you paid for it. Nothing needs to be sent back.

Unopened, unused products: You can return them for a full refund of the product price. Please email us first. We'll send you the return address and a return authorization. Return shipping is at your cost, and we recommend a trackable service. Returns sent without our authorization cannot be accepted.

Refunds go to your original payment method. Original shipping costs are not refundable.

3. Damaged, faulty or wrong items

If your order arrives damaged, faulty or not as ordered, email us within 90 days of delivery with your order number and a photo. We'll send a replacement or refund you in full. You don't need to return anything.

4. Bundles and free gifts

  • Refunds are calculated on the price you actually paid for your bundle.
  • Free gifts (such as the Glow Up Guide or a free lipstick) are yours to keep and have no separate refund value.

5. Good to know

  • The 90-Day Guarantee applies to one claim per customer.
  • Requests must be made within 90 days of delivery.
  • Approved refunds are issued within 5 business days. Your bank may take a few more days to show it.
  • Orders can be cancelled free of charge as long as they have not been fulfilled.

6. Missing parcels

If tracking shows delivered but you can't find your parcel, please check with neighbors and your local carrier, then email us within 7 days of the delivery scan. If your order hasn't arrived within the delivery window stated in our Shipping Policy, email us and we'll investigate and arrange a replacement or refund.

7. Please contact us before your bank

Email us first and we'll find a solution, usually much faster than a bank dispute.

Contact

support@velairebeauty.com
We reply Monday to Friday, usually within 24 hours.